24/7
MANAGED IT SUPPORT SERVICES
Responsive, flexible support
for any organization
overview
Flexible IT Support options that fit any budget
Our IT Support Team plays a crucial role in ensuring the smooth implementation and functioning of technology. One of the key responsibilities our team is to provide timely solutions to a wide range of technical issues faced; from infrastructure down to our end-users. Whether it’s setting up new devices, resolving network connectivity issues, or troubleshooting software glitches, the Advance2000 Support Team is here 24/7 to lend a helping hand. Our industry expertise and problem-solving skills are essential in maintaining productivity and efficiency across our client’s organizations.
In addition to resolving immediate technical issues, our team also plays a proactive role in preventing future problems. Our support packages are designed to implement security measures to protect against cyber threats, conducting regular system maintenance to ensure optimal performance, and keeping up with the latest technological advancements to improve our client’s overall IT infrastructures.
Our Services
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HOURLY SUPPORT
PREMIUM SUPPORT
IT Support solutions tailored to your business. Contact us today.
Hourly Support
Instant, convenient, expert support at your disposal
24/7/365 EXPERT SUPPORT
HELP DESK
ON SITE SERVICE
IT PROJECT HELP
IT STRATEGY CONSULTING
PAY AS YOU GO
Expert Opinion
One common challenge businesses encounter is navigating the complexities of dealing with multiple vendors and products essential for their operations. At Advance2000, we aim to alleviate this burden by offering comprehensive support services, allowing our partners to focus on their core business objectives while we handle the technical intricacies.
Our primary goal is to ensure a positive customer experience, and we achieve this by fostering collaboration with our partners and addressing complicated issues head-on. Here are some immediate benefits our support team offers:
“I’ve been part of the Advance2000 team for over 16 years, initially serving as a Field Engineer and Systems Engineer. During this time, I’ve had the privilege of visiting customer sites, understanding their unique challenges, and providing tailored IT solutions. Over the past several years, I’ve transitioned to managing our front-line support for customer helpdesk technical needs, which has provided me with invaluable insights into the various IT challenges faced by businesses.”
- 24/7/365 Live Agent Availability: Many companies struggle with staffing around the clock. We provide round-the-clock support, relieving businesses of the burden of staffing at all hours.
- Vendor Support: We manage vendor communications, freeing up company staff to focus on their core responsibilities without being tied up on the phone.
- First-Level Incident Reporting/Logging: We promptly address the first incident reporting, allowing existing staff to concentrate on projects and initiatives instead of being bogged down by support tasks.
- Expertise: Hiring individual experts in IT and Security can be costly. Our team offers expertise at a fraction of the price, leveraging industry best practices to alleviate the staffing strain on companies.
- Cost Savings: Our service packages provide cost-effective solutions for handling end-user technical issues, saving companies both time and resources compared to handling these tasks in-house.
At Advance2000, we’re committed to empowering businesses with reliable and efficient IT support, enabling them to thrive in today’s dynamic business landscape.