RTO/RPO

1. Recovery Time Objective (RTO) – How Quickly Can You Be Back Online?

At Advance2000, our goal is to restore system access and business operations as quickly as possible. Since we operate a private cloud environment with end-to-end control of infrastructure and support, we have the agility to achieve significantly faster recovery times than all public cloud providers.

Here’s how we deliver:

• Pre-configured Cloud Desktops & Infrastructure: Our environment is fully managed and ready to spin up services quickly.
• Live Engineer Support: Unlike public cloud providers who rely on ticket-based support, we offer direct access to human engineers 24/7 who take immediate action to restore services.
• Typical RTOs: Depending on the nature of the event (server failure, cyberattack, or user-related issue), our recovery time can range from minutes to a few hours.
• End-to-End Accountability: Because we manage the entire stack, we can restore applications, desktops, and access faster than multi-vendor solutions.

2. Recovery Point Objective (RPO) – How Much Data Could Be Lost?

Our daily backups ensure that your data is secure, protected, and restorable. Here’s how it works:

• Backup Frequency: Advance2000 performs daily, full system backups for your critical files, applications, and data. Backups occur every 24 hours and capture a complete snapshot of your data at a specific point in time.
• RPO Implications: Since we perform daily backups, your RPO is up to 24 hours. This means that, in the unlikely event of a disaster, your data can be restored to the most recent daily backup.
• What This Means for You: Any unsaved changes or data created after the most recent daily backup would not be included in the recovery. However, if users save their work frequently throughout the day, those files will be backed up in the next daily snapshot.
• Custom Backup Options: If you require a shorter RPO (like hourly or near-real-time backup), we offer custom backup options such as real-time replication and more frequent backup intervals. These provide additional protection but come with an added cost.

How We Protect Your Data

• Immutable Backups: Our backups are immutable, meaning they cannot be altered or deleted, providing protection against ransomware attacks and data corruption.
• Backup Verification: We verify the integrity of backups daily to ensure they are available and functional in case of an emergency.
• Disaster Recovery Environment: In the event of a disaster, you have the option to operate from our disaster recovery environment to maintain continuous operations while systems are being restored.

Why Choose Advance2000 for RTO/RPO?

Here’s why our approach to disaster recovery and data protection sets us apart:

1. Private Cloud Control: Unlike public clouds, we manage the entire infrastructure, support, and failover process, ensuring faster recoveries.
2. Direct Access to Support: Our engineers are available 24/7 for immediate response, not “ticket-based” delays.
3. End-to-End Accountability: From data backups to full disaster recovery, we are a one-stop partner, not a “blame-the-other-vendor” situation.
4. Customizable RPO Options: Do you need backups more often than 24 hours? We offer real-time replication and more frequent backup options.
5. Immutable Backups: Our immutable backup technology neutralizes ransomware and corruption threats, ensuring your files are always recoverable.

Summary of Advance2000 RTO/RPO Policy