Our Commitment to You
Service Level Agreement (SLA)
Priority Level
Business Impact
Remote Response / Onsite
Level 1 – Critical
Complete outage, business operations halted
Under 1 hour / within 4 hours
Level 2 – High
5 + users are down
Under 2 hours / Next business day
Level 3 – Medium
A single user is down
Under 4 hours / Scheduled
Level 4 – Low
A minor feature is unavailable
Under 8 hours / Scheduled
Real SLAs. Real accountability. Real peace of mind for business owners who can’t afford downtime.
We take full responsibility — no finger-pointing between vendors.
Regular status updates via phone, email, or SMS — you’re never left in the dark.
Critical issues are immediately escalated to management.
24/7 monitoring to stop problems before they become outages.
With Advance2000, you’re not just buying support — you’re gaining a true business partner who treats your downtime like their own.
Let’s Discuss Your SLA Needs Need HelpJoin hundreds of business owners who trust Advance2000 to keep their operations running smoothly — 24/7.
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