IT Support Services
Responsive, flexible support for any organization
Get the most out of your IT investment and protect your business
Flexible IT support options that fit any budget
Our IT Support Team plays a crucial role in ensuring the smooth implementation and functioning of technology. One of the key responsibilities our team is to provide timely solutions to a wide range of technical issues faced; from infrastructure down to our end-users. Whether it’s setting up new devices, resolving network connectivity issues, or troubleshooting software glitches, the Advance2000 Support Team is here 24/7 to lend a helping hand. Our industry expertise and problem-solving skills are essential in maintaining productivity and efficiency across our client’s organizations.
Explore our dynamic IT support solutions
HOURLY SUPPORT
No commitment required, hourly support is available for any IT incident when you need it.
PREMIUM SUPPORT
Proactive IT Management and Support, aimed at building an organizational partnership with Advance2000 to keep your entire IT running at its best and your business operating at peak efficiency.
Our services provide a unique range of benefits
- 24/7/365 Expert support
Get support on all your IT needs at anytime.
- Help desk
Helping you is our driving purpose, our people are the best in the industry and are always ready to help. Your complete satisfaction is our sole priority. Anything less is unacceptable.
- On site services
If we cant solve it remotely, we will visit your site and help you with all your IT requirements whenever its needed.
- IT project help
Get help and Support on IT projects. We can help you deploy your projects in half the time.
- IT Strategy consulting
Services aimed at identifying opportunities, risks & modernizing your business.
- Pay as you go
If we cant solve it remotely, we will visit your site and help you with all your IT requirements whenever its needed.
Premium IT support options
Subscribing to Advance2000 Premium Support will make your business operate at the highest levels of efficiency. You get proactive monitoring, security, vulnerability upgrades, management of your IT in addition to live responsive 24x7x365 support.
BASIC
Support services for device compliance.
BRONZE
Support services for users and desktops.
SILVER
Support services coverage for users, desktop, servers, patching, and maintenance.
GOLD
Support services to fully manage your IT needs which include all of premium bronze, premium silver, IT strategy, and compliance.
Support service
- Basic
- Bronze
- Silver
- Gold
Advance2000 Customer Portal
Access to cloud virtual machine services and resources
Access to entitled reoccurring maintenances
Access to projects, tickets, surveys, and direct interaction with Advance2000 technicians
Access to inbound call history & details into the service desk call center
Access to self-service tasks for cloud services (VDI Resets, Password Resets, Auto-Provisioning)
Access to view backup status, antivirus status, and windows patching compliance
Access to real time security posture for cloud services
Desktop Services
Desktop & user support
Desktop patching
Microsoft Patch Compliance Management
Server Services
Server & services support
Server patching
Microsoft services (Active Directory, Domain Services, Group Policy, etc.)
Microsoft Patch Compliance Management
NOC monitoring services *1
Software Services
Microsoft Office product suite
Business applications secondary support *2
3rd party application support
Install updates or patches to business applications upon request
E-mail Services
E-mail provider management (message delivery, tenant configurations, account setups, etc.)
E-mail user support
Printing Services
Printing user support
Print management
Antivirus Services
Antivirus System management
Antivirus definition updates
NOC Monitoring Services for threats *3
Network Services
Network equipment & services support
Carrier support
Backup Services
Backup system management
Audit & verify backup job consistency
Compliance Services
Licensing support
Software compliance on audits
Security Services
Routine external security scanning & recommendations for customers on Cloud Services *4
Daily external vulnerability scans Advance2000 Cloud Services *4
Additional Services
Webhosting support *5
SSL Certificate support
Name Server (External DNS) support
Domain Registrar support
*1 NOC monitoring services available for servers and server outages
*2 Business Applications require vendor support contracts
*3 NOC monitoring services available when purchasing MSP antivirus through Advance2000 (ransomware, trojan, virus, botnet)
*4 Advance2000 routinely runs external security scans on data cloud customers and provide recommendations to our customer to align with ever changing security standards
*5 Webhosting support is for any webhosting through Advance2000